Elsham Hall Privacy Policy - Use of Square up payment system and Loyalty Scheme
Our contact details
Name: Elsham Hall Gardens and Country Park
Address: Elsham Hall Gardens and Country Park, Elsham, Brigg, North Lincolnshire, DN20 0QZ
Phone Number: 01652688698
E-mail: enquiries@elshamhall.co.uk
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Provided email addresses and mobile numbers
Card identifiers such as name on card (we don’t store any payment cards or details in our system)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Marketing and Promotional reasons
Becoming a member of our loyalty programme which rewards customers.
We also receive personal information indirectly, from the following sources in the following scenarios:
When you make a payment online or in store with a payment card.
We use the information that you have given us in order to track our most loyal customers and provide us with a dataset to improve.
We may share this information only with Square payments which is the software we run our business with.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@elshamhall.co.uk
(f) We have a legitimate interest in collecting your data. By doing so we are able to provide a loyalty service (which we otherwise could not) and provide the best value/offers for our customers.
We use a third Party payment/financial software called Square which runs our entire payment system.
We also use it to provide a loyalty scheme. When you consent to join Elsham Hall Rewards, Square securely stores customer data identifiers in order to operate a digital loyalty scheme. The digital loyalty scheme tracks members spending at any of our sites in order to reward customers.
We also use Square’s instant profile setting which automatically creates a skeleton profile within Square when a customer makes a payment with a card across our sites. This is simply a name/identifier. This allows us to track/trace our customer visits in order to provide a necessary data set. Providing us with information to adjust prices/stock, operation hours, create value and offers.
No Data is shared or sold. You can ask us to remove yourself from our system at anytime.
How we store your personal information
Your information is securely stored using Square.
We keep Personal identifiers, contacts and characteristics (for example, name and contact details) for an indefinite period. We will only dispose of your information if the claimant requests or does not use our services for a 24 month period.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at enquiries@elshamhall.co.uk
if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at;
Elsham Hall Gardens and Country Park
Elsham
North Lincolnshire
DN20 0QZ
01652688689
enquiries@elshamhall.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk